Privacy Policy
What happens to the data that reaches us through this website, and what you can ask of us.
- Last updated
- 28 October 2026
On this page factolio explains which information reaches us when you open factolio.org or write to us, what we do with it, how long it stays with us and whom you can ask about it.
Data controller
factolio, established at 14 Kings Road Business Yard, Reading RG1 4AB, United Kingdom, is responsible for the processing of personal data on factolio.org. For questions about data protection, write to [email protected] or call 0118 565 5855. The notice covers this website as a whole, including the messages that reach us through it.
How long we keep data
We keep personal data only for as long as the purpose it was collected for requires, or longer where record-keeping duties apply. After that it is deleted or changed so that it no longer points to a person.
Technical log entries disappear automatically after a short time. Correspondence is kept while it may still be needed, and records that tax or commercial rules require us to keep are held for the period those rules set.
Your rights
You can ask us at any time which data we store about you, request its correction or deletion, have the processing restricted, object to it or receive a copy in a common electronic format. Consent that you have given may be withdrawn at any time; the withdrawal applies from then on.
To use these rights, send a request to [email protected] or to our postal address. We may ask for details that allow us to identify you, so that data does not reach the wrong person, and we answer within the period the law provides.
Besides contacting us, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.
Third parties and transfers
Personal data is not sold. Only the providers that host this website and run our email see it, and they act on our instructions under a written agreement; public bodies receive it only where we are obliged to disclose it.
Some of the providers we work with may keep or process data in another country. When that happens, the transfer takes place only with the safeguards that the rules on data protection require for it.
Data we collect
Opening this website leaves a few technical traces with our hosting provider: the address of your device, the moment of the visit, the page opened and basic details about the browser. We use them only to run the site safely and to find the cause of technical errors.
When you send us a message, we keep what you give us, such as your name, the address for our reply, a telephone number if you add one and the text itself, for as long as the matter you wrote about is being dealt with.
Why we process data
The information described here serves a limited set of purposes: running factolio.org without faults, answering your questions, preparing offers or agreements and meeting the duties that come with running a business.
Each use of data has a ground of its own: your consent, a contract or the talks that lead to it, an obligation we have to meet, or our legitimate interest in running this site securely. You are free not to give us details, but without them an answer may not be possible.
How we protect data
We protect the information in our care with suitable technical and practical measures against loss, misuse and access by anyone without permission. Data you send through the site travels in encrypted form wherever the browser allows it.
No transfer of data over the internet can be made entirely safe, so a residual risk remains. Inside factolio, messages are read only by the people who deal with them.
Cookies
This website keeps stored entries to a minimum. It does not use advertising cookies, it does not follow visitors across other sites, and an answer you give to a cookie notice stays in your own browser.
You can see which entries this website has stored, delete them and refuse new ones at any time in the settings of your browser. Blocking storage that the pages need may mean that parts of the site no longer work.
Changes to this policy
We may update this policy when the website, our services or the legal requirements change. The version published on this page, carrying the date shown above, is the one that applies to your visit.
Each new version replaces the previous one without a separate notice. Where a change concerns processing that depends on your consent, we obtain fresh consent before it applies.
Ask for a quote
- Phone
- 0118 565 5855
- By email
- [email protected]